Poodles N Pooches Dog Grooming Service in Bromely, West Wickham, Orpington, Locksbottom

Frequently Asked Questions

 hope these help to answer a few queries which I am often askled, if not please do not hesitate to call me. 

Q  How long will the grooming take ?
A: This all depends on the individual pet as coat, condition, age, temperament, breed and style are all relevant factors. When we meet your pet we can discuss any relevant issues as each client is different. My  main concern is the welfare of your pet whilst in our care and to make it an enjoyable experience for both them and us. As a rule a full groom from start to finish takes about 2 hours, depending on the type and length of coat and the size of the animal. Hand stripping however may take anything up to 5 hours. Our aim is to keep owners and pets happy so we can follow any special requirement eg: keeping eyelashes, cutting tails shorter etc.  

Q: How often is Grooming Required
A: Most breeds should come for grooming  6 weeks or so but poodles and bichons should be every 4 – 5 weeks in order to stop their coats from becoming too knotty. I am  are happy for you to bring your pet to me between clips just for a brush out to prevent matting under their armpits and legs. Especially if he / she will not let you groom them and you want their feathering left longer.

Q: Will my Dog be muzzled?
A: I very seldom find it necessary to muzzle a dog and much prefer to build up a trust between Dog and Groomer. However, dogs that show signs of aggression or biting may be muzzled for both their safety and ours. Although I must stress I have never needed to take this approach in the past. 

Q: Can I bring treats for my dog?

 

A: Yes. We always encourage owners to bring a few treats to reward their dog. You are also welcome to bring one of your dog’s favourite toys or blanket if it makes them feel more at home. We often give treats to the dogs and if your dog has a special diet or medical problem which does not permit this please inform us.

 

Q: Will my dog be put in a cage?
A: No I work on a one-to-one basis, so there is only ever one dog I am working on at a time. I also only use hand dryers not cage driers. If you have more than one dog, I can arrange to do them together.

 

Q: When should I bring my puppy to be groomed?
A: As soon as a puppy has completed its vaccinations it should start making regular visits for grooming. There are a lot of new experiences for your puppy to discover and the younger they start the easier it is for them. Puppy groom is half price.(Up to 6 months)

Q: How much will it cost?
A: Charges will vary dependent on the breed of dog, the specified style & the condition of their coat. When you call for an appointment we can give you a base price, which is set on a dog that conforms to the following:Average Size/Coat, Groomed Regularly,Co-operative

Additional charges may apply for: Serverly Matted Coats,Trimming beyond Standard for Breed, Non Co-operative Behaviour, Aggressive Behaviour.

Q: I wont be able to make my appointment, what do I do?
A:  Please respect us by calling to cancel and re-schedule. We require 24 hours notice to allow us to fill the appointment. Due to customers not calling to cancel /reschedule we have found it necessary to charge a 50% fee for all missed appointments less than 24hrs notice. 

Q: Do I need to Groom in the Winter Months?
A:For some reason people think their pets do not need grooming during the winter months as they will be too cold! This is a misconception, if you think about it if your pet becomes knotted and matted they will retain water making your pet even colder and staying wetter for much longer. So keeping your pet well groomed through out the winter will not only keep them feeling and looking great but you will not have that wet "doggy" smell or heavy muddy paws and coats!

I have a range of winter cuts to suit both you and your pet!

Q: What if my dog is aggressive towards other dogs?

A: I work one-to-one so the parlour is not full of lots of dogs. Occasionally my own dog will walk in, in this case I will make sure they are kept away.

Q: I wont be able to make my appointment, what do I do?
A:  Please respect us by calling to cancel and re-schedule. We require 24 hours notice to allow us to fill the appointment.

Due to customers not calling to cancel /reschedule we have found it necessary to charge a 50% fee for all missed appointments less than 24hrs notice. This wastes our time and makes it impossible to fill the unused appointment. We are all self-employed and lose earnings if not fore-warned.

 

 

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